Rhino Products have issued a full product recall for SafeClamps manufactured and/or delivered on or after 20 February 2015. Identified the source of the problem and began a programme of corrective measures with an independent testing institute. Yep, I couldn't agree more about the recall -- it is unfortunate, but I appreciate that products can suffer issues and occasionally recalls are necessary. It's Rhino's attitude and approach to dealing with it that stinks IMO. Seems like they're doing the bare minimum legally necessary as far as I can tell, and making it my problem. They missed an opportunity to take the initiative to turn an unfortunate situation into a positive one and create some goodwill into the bargain, as you've done for Van Guard instead

We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands. It has come to the attention of Rhino Products Quality Control Department that a recent batch of SafeClamps have failed the exacting safety and quality standards required for this product to be sold to the dealer network and public. This failure has led Rhino Products to take the precautionary measure of issuing a full and comprehensive product recall for all SafeClamps manufactured, sold or delivered sinceComprising of a super strong compostite beam and stainless steel hook, not only is it strong, good looking but will last for many years of operation. If your generous offer still stands, I'd definitely like to take you up on it. I already have a set of Van Guard roof bars, so the ladder clamp will go a treat with them Because the safety of our products is a primary concern, as a precautionary measure we have taken the following corrective actions: I'm personally avoiding dealing with Rhino in future where possible... not for the recall itself (that sort of thing is unfortunate, and could potentially happen to any manufacturer) but for the way they handled it.

They came with an accompanying letter saying the "drive plate issue that caused the recall" has been resolved now and the new design has been tested by an independent testing house. On investigation it has been discovered there is a small chance that the drive plate in the mechanism could fail and result in the clamp losing grip on the ladders.

Rhino Ladder Clamps