a multi-meter in such situations, who understands electricity, you might want to invite him to your house for a few beers and an e-bike diagnosis! Please note that some assembly will be required, which we recommend be carried out by an experienced mechanic. Initially I thought I was looking a new battery and charger for my Haibke sduro as the connections on both battery and charger were broken. What I expected to be able to do was to give Martin the battery and charger to be sent off to Yamaha to have a new plug connector put on the battery and likewise new leads put on the charger and have to pay a reasonable sum for the repair now that the bike is out of warranty. The frustration for me is that there is no facility to send the battery and charger to Raleigh/Yamaha to effect a repair.

Having an e-bike today, IMO is in some ways similar to owning a car say 100 years ago, then you had to learn enough to make (simple) tests, checks and maintenance.The type of bike you have bought and the type of riding you have planned will affect how soon you need to book your free service.

Maybe the charger cable was already damaged or loose in some way, which was the ultimate cause and effect! When I inspected the battery and charger I found that the pin that had been bent had totally detached which explained why the charging light had not come on. Please note: at our discretion we may decide to issue a full refund instead of providing a repair or replacement. Anyway on Tuesday night last week I got my battery ready to charge and found that the charger light did not come on. Actually thinking about your issue I realize that if you change the connectors on your battery and charger while warranty remains you absolve the company from fixing any other warranty issue that may arise with either item.

There is a protection fuse in the plug of my UK Yamaha battery charger that should blow if you get a short circuit. He replied that in 6 years only one connector had failed (more correctly the owner admitted he had accidently damaged the unit whilst on charge). Bike is about 8 months old and I think the pedels got turned while plugged in and broke the plastic battery ring off inside the charger plug. I am only writing to confirm that this must be happening quite often and is indeed a bad design, hopefully someone will read this and look for other options as there are many that won't leave you in this situation. help required with charging issue, whilst recently attempting to connect my Haibike trekking 4 to the charger after a short ride I experienced a large flash as i tried to connect the charger.

The least intrusive repair is probably best, perhaps as simple as a dab of solder to re-attach the pin. We do not ship to the USA, France, Canada (including all overseas territories) and generally outside the EU. Driving an e-bike or e-scooter modified by tuning measures on public roads can lead to criminal liability for driving without a license as well as driving without insurance coverage. To see how we were doing we connected the wires individually to the four wires that we had exposed removing the broken charging plug from the charger. I am making the point that, just as with a laptop damaged by accident, the manufacturer is perfectly correct to reject a warranty claim.The vast majority of components on your Haibike electric bike wont actually be Haibike parts at all. I am sure that everybody is familiar with laptops being damaged in a similar manner by somebody tripping over the charger cable, causing the laptop to be scrapped or needing an expensive repair. Martin did say that as the battery is out of warranty there was nothing to stop me effecting a repair myself, but I would be on my own. These original equipment manufacturer (OEM) components encompass motors, batteries, frames, and accessories, maintaining Haibike's exacting standards for optimal performance. This chap did what he said he’d do and I’m delighted Initially I thought I was looking a new battery and charger for my Haibke sduro as the connections on both battery and charger were broken.

The 103 third parties who use cookies on this service do so for their purposes of displaying and measuring personalized ads, generating audience insights, and developing and improving products. NOTE: Please do not tape up or attach labels direct to the retail packaging, please wrap the product first. Whilst I do sympathise with both of you, would it not be much safer in future to charge the battery off the bike and away from possible interference from flailing limbs?Brakes and gears are made by Shimano and SRAM, the suspension from Rockshox, Fox and Suntour and the motor and battery could be Bosch, Yamaha or another European drive unit manufacturer and for these components, you should replace them with like for like components from those manufacturers.