Sounds good, right? Read on to find out more about our genius mesh WiFi Pods, the plug-in pals that’ll help keep things running smoothly in your home. The white cable (as far as I can tell) goes out my first floor flat into this by the main door on ground floor: Virgin Media offers a range of set-top boxes to suit different viewing habits and preferences. In terms of installation, if you've already got a Virgin Media broadband connection up and running, Virgin Media will simply post you the box and you can just plug it in and go. If you're new to Virgin Media it'll be set up the same day as your broadband.

Testing and activation: Once the installation is complete, the technician will test the connection and make sure everything is working correctly. You may need to activate your account online or over the phone before you can start using the broadband service However, the biggest issue lies with the fact if you have poor wifi then the app won’t launch so you can’t actually test the area that’s affected… third party speed testers are able to launch and work fine, so it begs the question why can’t virgins in house app do this? (Makes you wonder if they don’t want you to test your signal so you can’t claim compensation..) wifi is still hit and miss even with the boosters, so frustrating. Virgin Media Connect app:Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Unlike previous set-top boxes from Virgin, the TV 360 only needs a Virgin Media broadband connection either wired or over wifi. Previous boxes relied on the same coaxial cable that delivers your broadband being routed to wherever you have your TV, which could cause some installation headaches. The fact you now only need wifi makes installation of the TV 360 much, much easier.Prior to the Virgin TV 360 box, Virgin Media offered the V6 box, which was introduced in 2016. The V6 box was an upgrade from the previous TiVo box, and offered a faster processor, 4K resolution, and the ability to record six shows at once. The V6 box also featured a range of apps, including Netflix and YouTube, and allowed users to pause, rewind, and record live TV. Know where you want to put your router: Where the technician drills a hole into your home from the exterior wall will be determined by the spot you choose to have your router. Try to choose somewhere as close to the middle of the house as possible to minimise wifi dead zones at the extremes of your home The current set-top box is the Virgin TV 360 box, which is a compact and sleek device that offers seamless integration with Virgin Media's TV and broadband services. The Virgin TV 360 box supports 4K resolution and HDR content, and comes with a voice-controlled remote for easy navigation. It also offers features such as catch-up TV, on-demand content, and the ability to pause and rewind live TV. Wi-Fi extender pods are currently unavailable (at the moment), likely due to the router mode issue. On the plus side, Virgin's cables are able to deliver quite insanely fast internet speeds and a broad range of TV services through a single discreet cable. On the negative side you have to have said cable running past your home to get it, and Virgin Media will need to drill a hole in your outer wall all the way through into your home to install your services.

Virgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. Generally, the process involves the following steps: Virgin Mobile customers:The app will work on a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where a Virgin Mobile SIM is present and the App has verified your SIM (whilst you on the Virgin Mobile data network). If you have got a Pay As You Go plan, remember to register for a My Virgin Media account first). After residing at my property for over 10 years, I was thrilled to learn that Virgin Internet was now available in my area. Without hesitation, I signed up for the 1Gig plan as soon as I saw the Virgin engineers working nearby. During the sign-up process, I informed the sales representative about my struggles with weak Wi-Fi signals in certain areas of my house. They assured me that with my chosen plan, I would be eligible for free Wi-Fi booster pods. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache. The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Hi everyone, I hope this information can be helpful for others as it took me over a week and more than 20 calls to Virgin support to finally resolve the issue.

Ready and waiting in the app, we’ve put together a list of commonly asked questions we think you’ll find handy – covering topics like setting up the Hub, how to make the most of the Connect app and way more. The positioning of your WiFi Pods is just as important as the positioning of your Hub or router. Your home’s size and layout, as well as various devices, appliances and materials, can all interfere with your WiFi Pods’ signal. You should avoid placing them behind furniture, near electronic-emitting appliances such as microwaves, on extension leads and close to the floor. Instead, install them where they can perform at their best: out in the open, as high as possible and away from other tech devices. Book the right slot: It may seem obvious, but you'll have to be at home when the engineer arrives to set you up. Having apoken to a fair few Virgin Media technicians in our time, we can tell you you would be amazed how many people either forget or simply book a time that was never convenient in the first place This 5x hub is a trial hub and they are giving customer this without telling them. (Well never told me)If you're new to Virgin Media and having your services installed for the first time there are a few things you should look to do both prior to sign-up, and during the (usually around) two-week wait to having your services installed.

Feeling frustrated, I decided to conduct some further research and attempted to use my own Wi-Fi extenders. To my surprise, I discovered that the 5x hub does not have a router mode, which was an essential feature for my needs. If this also fails then we currently have a known error with some of the data in our systems, that is causing the app to not recognise the Hub in a minority of instances. We are already investigating this as a high priority. The WiFi Pods also change settings to stop interferences automatically, such as from your neighbour’s WiFi. You’ll also need to disconnect any existing WiFi boosters to help reduce the WiFi traffic in your home. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.Along with your wireless broadband Hub, they’ll give the strongest possible connection to multiple devices without compromising on performance. So whether you’re streaming your favourite shows or browsing social media, they’ll deliver a fast and stable connection to mobiles, laptops, gaming devices and more, meaning that no one in the family has to compromise on their tech time. Win win. The situation with Virgin Media routers is rather tumultuous at the time of writing. Existing customers will have a mixture of the older Hub 3 and the newer Hub 4, depending on how long they've been a customer, and which broadband speed they receive. But it's even more mystifying than that, because Virgin Media is currently rolling out its latest Hub 5 router to those subscribing to its top speeds, but getting one may also depend on where you live, since the Hub 5 requires your local Virgin Media network to be upgraded to supply it. Confused? Before the TiVo box, Virgin Media offered the V+ box, which was first introduced in 2008. The V+ box offered features such as pause, rewind, and record live TV, as well as the ability to store up to 80 hours of content. The V+ box also supported high-definition content and offered a range of on-demand content. Overall, Virgin Media has continually updated its set-top boxes to offer users the latest technology and features, ensuring that its customers have access to the best possible viewing experience. I find myself in a rather inconvenient situation, but I'm optimistic that Virgin will resolve these issues soon.