IDC Whitepaper: “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf Turn on your computer and then the monitor. Press the “Reset/DV Mode” button or the “Source” button on the front of the monitor (it will be either or, you shouldn’t have both options). Keep pressing it until the word “DVI” appears at the top of your screen. Unfortunately, there are many reasons why your DVI to Displayport is not working, so you will have to run through the different solutions to see what your reason is. Your monitor likely has a few different DVI configurations that you will need to adjust, including the DVI-I and the DVI-D, the color depth, refresh rate, and resolution. First, test the monitor on another computer. The first thing you want to do is rule out one of the two devices as being the “problem.” The best way to do this is to test the monitor on another computer. Disconnect it and connect it to another computer that you know works.

If you want to use your Displayport monitor but it isn’t connecting the first time you use it, it could be that you haven’t connected it properly. This is only a solution if you haven’t been connected before. There is an off chance that your settings may have changed and you can try this with a monitor that has been connected before, but that isn’t common. While your computer searches for updates, do not do anything. Eventually, a dialog box will pop up that tells you whether or not there any updates. Disconnect any video cables that go from the computer tower to the monitor. This includes the VGA or HDMI cables.Hard drive retention: Hard drive retention is not available on models with a soldered hard drive, including XPS 9315 2in1, Chromebooks or Venue tablets, except the Venue 11 Pro. Connect the other end of the DVI cables to the DVI port on your computer tower. This port is what connects directly to your computer’s video card. Be sure that this connection is tight.

If the monitor turns on correctly, then the computer is the source of the problem. If it doesn’t, then the monitor may be an issue. You may need to restart your second computer once connected to really rule out the tower being the issue.If your monitor worked previously, it is likely something to do with the hardware or software. You’ve either blown something or there needs to be an update to make it work again. All other products will be delivered via the fastest available method (excluding bank holidays and weekends) and generally within 3-5 days, depending on customer location.