With up to 12 players in doubles, 6 players in singles the Unicorn Smartboard® is suitable for all abilities or challenge the Unicorn Scorebuddy® Robot to test yourself? Quality tools, like Scorebuddy, provide a turnkey dashboard overview combined with insightful analytics that will change how call centres are managed. Monitoring this way will give managers the opportunity to identify problem areas for certain agents so that they can create quality interactions. The appropriate measures can be taken for corrections as well as further education. Empowered agents are critical to the success of the call centre and the business, so recordings are invaluable tools for ongoing improved performance. A blend of software and human observations is beneficial for agents and supervisors alike when it comes to ongoing improvements in performance. Finding the Balance Between Software and Human Observations

Below is another version of this data, which breaks down the action into specific negative results for a more detailed look at what needs to be improved. This is the Root Cause Analysis in Scorebuddy. Create multiple tailored scorecard designs, choosing numeric, non-numeric or pass/fail formats that meet every requirement. The CLEAR Coaching Model: Help agents understand motivations through Contracting, Listening, Exploring, Action, and Review.

Address Issues Before They Can Escalate

Operating on Bluetooth LE connectivity the Unicorn Smartboard® instantly transmits the score of every dart to the Unicorn Scorebuddy® app on your mobile device. Critical Process Metrics: After every customer interaction, the agent must review what happened and complete detailed notes in the CRM; these are called critical process metrics. Effective call centre QA performance hinges on identifying the agent activities that have the most impact on the company’s bottom line. QA guideposts, such as monitoring calls and using scorecard software, can then be established and used to measure agent activity.

Quality: Was there a defect measured or perceived by the customer at the beginning of the interaction? By the end of the interaction?

Pinpoint Agent Development Opportunities

I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements. CONS After more than eight years of using Scorebuddy with three clients, I can't remember a single downside. Even their support team is very responsive in a timely manner.” - Roy O, Mid-Market Client

This isn’t about adding extra bells and whistles to your coaching solution or allocating additional resources. It’s about making clever use of your existing workflows to increase the impact of coaching and get a better ROI from each session. Within minutes of accessing Scorebuddy, a user can build a quality monitoring form with the app’s simple form builder. Clean, well-organized data is essential for successful analysis. This information will allow you to pull reports for any of these. Log all the details in the header of the scorecard. To answer all of those questions, you need call center reports that you can review, analyze, and leverage to improve your operations. You don’t need to invest in extra resources to create tailored sessions. With Scorebuddy Coaching slotting right into your existing QA infrastructure, you can leverage the data you already have to ensure that every session has a definite purpose and no time is wasted. Conclusion

Gain Visibility Into the Entire Training Journey

For over 75 years the big name darts has been at the forefront of innovating darts technology. Now we introduce the revolutionary new Unicorn Smartboard®, the world’s first auto-scoring, App enabled bristle dartboard. With instant scoring made possible by the amazing Unicorn Scorebuddy® app. To make sense of data, you need it to be organized rationally. By reviewing a score here and there, you have no understanding of trends or whether the examples you are looking at are typical or not.