For Kraken X53, X63, and X73 coolers or the Kraken Z series, please connect a Micro USB (Micro-B) to USB Type-A cable from the USB port on the Kraken to any open USB Type-A port on your PC. If there are any devices listed as “Unknown USB Device (Device Descriptor Request Failed)”, this could indicate a power state issue with the device itself. If you see any devices listed this way, see the following section for power cycling your device.

NZXT's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. NZXT shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession. Most PCs running Windows 10 or 11 will likely be the 64-bit version of Windows. If you are unsure as to the version installed on your PC, you can press Windows+R to bring up the Runwindow and run msinfo32. This will be listed as the System Type. If after disabling all other detected programs the Kraken is still not responding in CAM, this could indicate an issue with the USB cable or the USB connection to the Motherboard. If you are using any kind of USB Expansion, Splitter, or Hub within the PC it is recommend to connect the Kraken directly to the Motherboard's internal USB 2.0 header to confirm if the issue is with the Kraken itself or due to this device between the Kraken and the Motherboard. Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you. Mice, Keyboards, Capture Devices, and Audio Devices will be listed under the top “Devices” section.

NZXT Kraken X62 - Q&A

If the NZXT device still does not detect while connected to the motherboard then there may be an issue with the USB cable. If the device has a detachable USB cable, such as with the Kraken X2, X3, and Z series coolers then you can use a standard Mini USB or Micro USB cable (see the list below) to connect the device to an open USB Type-A port on the motherboard or with an external PC such as a laptop. In the Control Panel, select “View devices and printers” or if you are in Icon view, “Devices and Printers”. If the device does not detect using an alternative cable or if the device does not have a removable USB cable (i.e. RGB & Fan Controller, Kraken X61, etc.), then this may indicate that the device itself may be defective and need to be replaced. Kraken X Chipset Drivers

RGB and Fan Controllers, including those integrated with NZXT motherboards, will be listed as “NZXT USB Device” or "NZXT RGB Controller" for newer controllers, while Kraken coolers will show up with the names such as “Asetek USB Device”, “NZXT Kraken Device”, “NZXT KrakenZ Device”, or “NZXT KrakenX Device”. If your Kraken detects while connected to an alternative USB port, this can indicate an issue with the USB cable needing to be replaced. In this situation please reach out to our Customer Supportteam. My Kraken shows up in NZXT CAM, but the color is wrong In some cases you may run into a situation where the Kraken is being detected as an “Unknown Device” in the Windows device manager or the device driver does not load properly. If you encounter this issue, you may need to manually install the chipset driver .RGB and Fan Controllers (including those integrated with NZXT motherboards), USB connected Kraken coolers (X and Z series, M22), and other devices will be listed under the “Unspecified” section. There are no other warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.