Arguably one of the most significant elements of the NHS’ Long Term Plan, launched in early 2019, was the promise to deliver a digital-first primary care service by 2023-24. At the time, patient demand for GP services was showing no signs of slowing. With the right investment and guidance, the NHS saw technology as the enabler for relieving pressures on GP practices all the while improving patient experiences of care.

Furthermore, the fact that the system allows you to refer cases between the different teams, our customers increasingly started to use Klinik as a workflow system, using the option to close off cases directly in the system, saving time on admin as well as clinical time.Practice management software (sometimes called a clinic management system) does the hard work for you.

Our AI is the main differentiator to other similar systems. Klinik uses an adaptive, medically informed assessment that can be universally applied, with care redirection tools that can be localised around available services.

If the patient’s enquiry is assessed as urgent, Klinik Access will automatically book an appointment for the patient with their GP. If the enquiry is non-urgent, the patient will be asked to wait until their next available appointment. If the patient is advised to self-care, they will be provided with information and advice on how to manage their condition. If the patient is referred to a specialist, Klinik Access will send the referral letter to the specialist on the patient’s behalf. The morning rush for appointments is stressful for both patients and staff. Often it's a case of first come, first served. In addition to our in-practice GPs, we also have 169 appointments every week with our GP colleagues at PushDoctor. When you submit a query through Klinik, you may be offered an appointment with a PushDoctor GP. Increased efficiency: Klinik Access can help GP practices to reduce the time spent on triage. This frees up GPs’ time to see more patients.

Do I need any login or credentials for using the service? Do I need to register to be able to use the service? All messages are saved on encrypted servers and when the system is again up and running, they can be accessed again.

We serve a wide range of healthcare professionals and health service providers, offering digital end to end patient flow management solutions, supporting efficient collaboration and the ability to create triaging hubs in your primary care network. Our solutions have been implemented within GP practices, GP groups, PCNs, public and private hospitals and emergency rooms. The AI asks dynamic questions based on the information provided by the patient, following the history-taking approach carried out by a clinician. The triage capability provided by Klinik will allow our GP-led clinical triage team to prioritise care based on needs. So, in a consistent and fair way, we will focus our efforts first on patients who need us the most. This is a dramatic shift from our first-come-first-served approach. There are a few benefits listed below which all our current customers are seeing using the platform. It’s important to remember that we will also aim to bespoke the system as best we can and support in the key areas that are a challenge for your practice. You will have access to a data summary each month/quarter which will show the flow of patients, clinician time and patient activity which will in turn help you to make decisions/changes to areas that previously have been a challenge.