For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If your mouse uses replaceable batteries, always have spare batteries available. Replace the batteries as soon as they run low to maintain consistent performance. Press the “Connect” button on the USB receiver and then on the bottom of the mouse. This synchronizes the mouse and receiver. Surface Compatibility: Using the mouse on an unsuitable surface (e.g., glass or reflective surfaces) may affect its performance.

Outdated or Missing Drivers: Incorrect or outdated mouse drivers can cause compatibility issues, leading to non-responsiveness or limited functionality. If you recently installed any mouse-related software or applications, they might be conflicting with the default mouse settings. Wireless Connectivity Problems: Interference, low battery, or a weak signal can disrupt the connection between the mouse and the receiver, leading to unresponsiveness or lag. Keep your computer’s operating system and mouse drivers up-to-date to ensure compatibility and access to the latest features and bug fixes.If your computer is connected to the internet, it might automatically search for and install the necessary mouse drivers. Energy efficiency features such as an on/off switch and smart sleep mode help reduce power consumption enabling you to keep going for longer, in fact, you can use this mouse for up to 24 months on just 2 AA battery! There is a handy indicator light to let you know when it is almost time to change the battery. Access your computer’s mouse settings and adjust the sensitivity, pointer speed, and button configurations to suit your preferences. For wireless mice, turn off the mouse when not in use to conserve battery power. Some models have a power switch at the bottom or an automatic sleep mode.

Low/Dead Batteries: Wireless mice depend on batteries for power, and if they are low on charge or completely depleted, the mouse may stop working. USB Connectivity Issues: For wired mice, a loose or damaged USB cable or port can result in a non-functional mouse. Within 9 minutes without use, the mouse enters sleep mode to maximize battery life. Battery life may vary based on user and PC conditions. Physical damage to the mouse, such as a broken button, faulty scroll wheel, or damaged sensor, can cause it to stop working correctly.Consider using an ergonomic mouse pad or wrist rest to minimize strain and discomfort during extended mouse usage. Misinterpretation of Product Description (failure to fully read item details/descriptions/features)