My family came to the United States when I was four, and my father went to work in the basement of a hospital in Chicago, dismembering cadavers. When there was no school and both my parents were working, he'd take me with him; I was five years old the first time I saw my father dismantle a corpse. When I was six, he handed me a bone saw and told me to help." In this chapter, we’ll explore the three methods Grover argues are crucial for following the principle of using any means necessary to succeed:

A Cleaner’s attitude can be summed up in three words: I own this. He walks in with confidence and leaves with results. With options, people usually choose the easier route. So I'm not giving you options. Let me do the thinking for the both of us.Show up. Work hard. Listen. Your job is to do the work.The cleaner is never the first person you bring in. He's the last - when it's finally obvious that no one else can handle the situation. No conversation, no panic, no discussion… They only care about the end result. Calm, unflappable, cool, and steady…. Never too happy or too depressed; he never sees problems, only situations to resolve.”

Think of the custodian… He calls no attention to himself. No one sees him work. No one knows what he does, but the job always gets done. It has to, so that everyone can do their jobs efficiently. In his own way, he's the most powerful guy in the building. He has unlimited access, knows where everything is and how it all works. He has the keys to every single door. He can go anywhere, unseen. He knows what everyone else is doing, all the dirty little secrets… If you have an emergency, he’s the guy you call.” Being a Cleaner has almost nothing to do with talent . Everyone has some degree of talent ; it doesn’t always lead to success . Those who reach this level of excellence don’t coast on their talent . They’re completely focused on taking responsibility and taking charge , whether they’re competing in sports or managing a family or running a business or driving a bus ; they decide how to get the job done , and then they do whatever is necessary to make it happen .The book is all about giving us insights into how Cleaners think, walk, talk, behave, and act. It’s about showing us what makes Cleaners unstoppable so that we can choose to become a Cleaner ourselves – if we choose to do so and are ready to pay the prize. “Cooler, Closer, Cleaner… good, great, unstoppable. You can be whichever you want. If you want to be unstoppable, you’ve got to make the commitment.” Grover agrees with the commonly observed phenomenon that people perform better under pressure and that being under pressure forces us to find ways to rise to whatever challenge we’re facing. In other words, constant pressure forces you to be constantly relentless—putting in everything you have to overcome obstacles and succeed. So, how can you read more and retain more from what you read? Let me introduce you to our favorite tool. It’s called… If you were to place a camera on Röhl for the entire game it would have certainly made an entertaining watch. In his first taste of a home matchday, he was a bundle of energy. He was consistently bellowing out advice to his players, issuing instructions and pacing up and down the touchline. Every dream you imagine, everything you see and hear and feel in your sleep, that's not a fantasy, that's your deep instinct telling you it can be real. Follow those visions and dreams and desires, and believe what you know. Only you can turn those dreams into reality. Never stop until you do.